Posted by, Last modified by on 10 September 2015 11:03 AM If you're having trouble activating your 3CX license key, you may be seeing an error similar to this: ' License Key Activation Failed License:18 System:12029' If you see an error like this, make sure to check which email addres you're trying to activate your key with. You cannot activate your key with the same email address used in your 3CX Partner Portal. You will need to use your customer's email address to activate the license key. Use a different email address, then try activating your key again, you should be able to activate without any errors.

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. Here is new real question and answer from VoIP users like you. HOW TO ACTIVATE 3CX PHONE SYSTEM Q: I tried to activate my and it gives me an unexpected error: LIC_ERR_FAILED_CERTIFICATE_CHECK. My 3CX version is: 12.5.39117.982 What should I do? A: You will need to install a service pack for the license.

3CX Phone System Professional Edition. Professional Edition is a license key upgrade to your existing 3CX Phone System, a software-based IP PBX. THIS PRODUCT IS A FULL 3CX PHONE SYSTEM WITH THE ADDITION OF THE 3CX CALL CENTER MODULE. If you are already running 3CX Phone System, you just need to purchase the 3CX Professional Upgrade. Enter your 3CX license key when prompted. Set up one or more SIP trunks with inbound and outbound call routes. Once you have the ISO and your license key in hand, the installation procedure takes less than 10 minutes.

Please follow these instructions in regards to that error. (The following content is from 3CX website.) • V10 users and below- Please upgrade to V11 for free. Your license key has been automatically upgraded to activate on V11. Version 11 can be download here.

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Perform a backup for your current system, uninstall 3CX Phone System and install Version 11. Use the restore option within the installation wizard to import your user data.

Note: 3CX Phone System 11 is End Of Life and is not entitled to support. • V11 users- Please download the latest Service Pack from the 3CX Management Console. SP 4B, Build 30296. Once updated to this version you can re-activate your license key. • V12 & 12.5 users- Please send an e-mail including your 3CX License key to You will receive a reply within minutes with instructions on how to upgrade to the latest Service Pack.: A complete 3CX Phone System for Windows® consists of the server software, soft phones or SIP hardware phones, and a VoIP Gateway to connect your existing phone lines.

The web-based interface makes 3CX Phone System configuration and management a breeze. No need to learn an obscure, archaic phone system interface or pay for the phone system supplier to make configuration changes. You can monitor phone system status, including which extensions and PSTN lines are busy, and more, from a web browser. STAY TUNED Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a or contact our VoIP experts today at (866) 582-8591.

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